MINIMUM STAY 7 DAYS
MINIMUM STAY 7 DAYS
Booking Policy
We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested. Please ensure that your cat is delivered and collected in a carrier fit for purpose.
All cattery bookings are subject to availability.
Minimum Stay Periods
Our minimum stay / charge throughout the year is 7 days.
Payment methods
For bookings made or bookings to be confirmed less than seven days prior to arrival, payment in full will be required. Please note this payment will be non refundable on cancellation. Full payment is required on the day of arrival by cash or bank transfer.
Deposit
In order to confirm a booking, a 20% deposit is required. The deposit is Non-Refundable and Non-Transferable.
Cancellation Policy
Cancellations made on or within 14 days prior to arrival will be charged 50% of the total outstanding amount.
Cancellations made on or within 7 daysprior to arrival will be charged 100% of the total outstanding amount.
If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.
In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.
Public Holidays
Please note that on the following public holidays we are closed for the receiving and uplifting of pets:
Arrival & Departure Times
At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed. Check-in/check-out times are strictly between our opening hours.
Visitors
We respectfully request that all visitors refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury.
Vaccination Requirements
All cats accepted into The Purrrfect cattery "MUST" show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. Outdoor cats MUST also be vaccinated against Feline Leukaemia Virus to board. Primary vaccination must not have been administered any less than fourteen days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.
Fleas & Worms
We request that all cats are treated against flea infestation "ONE WEEK" before their arrival. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival or if the flea treatments are not up to date. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection. Flea Treatment - Stronghold, charged £10 per dose.
We request that all cats are treated against worm infestation "ONE WEEK" before their arrival. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay or if the worming treatments are not up to date. The cost of treatment will be charged to the owner. Worming Treatment (Drontal £10 charged per dose)
Neutered/Spayed
Any cat over the age of seven months, who is not neutered/spayed, cannot be accepted for boarding.
Food
Meals are served at 06:00 and 16:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet food but cannot hold supplies of every brand/ type. Please check with us before boarding that we have the foods preferred by your cat. We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times.
Medication
We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner and a consent form is signed.
Illness/Vet
No cat suffering from or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. There will be an extra charge for transportation to the vet of £15 per visit. Plus the transportation fees noted above under “Collection & Delivery Service”.
Insurance
The Purrrfect Cattery is fully insured. Our current provider is Petplan Sanctuary Insurance.
Full details of cover are available on request.
Disclaimer
Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home.
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