Terms and conditions!

Booking Policy


We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested. Please ensure that your cat is delivered and collected in a carrier fit for purpose.

All cattery bookings are subject to availability.


Surcharge Tariff 


There is a surcharge of £10 per suite for the following days only: Christmas Day ( 25th Dec ), Boxing day (26th Dec), New Years Day (1st Jan) and 2nd Jan.


Minimum Stay Periods


Our minimum stay / charge throughout the year is 3 days. The minimum stay over Christmas period is 7 days.


Payment methods


For bookings made – or bookings to be confirmed – less than seven days prior to arrival, payment in full will be required. Please note this payment will be non refundable on cancellation. Full payment is required on the date of arrival by cash.


Deposit


In order to confirm a booking, a deposit of  £20 is required. The deposit is Non-Refundable and Non-Transferable.


Cancellation Policy


Cancellations made on or within 14 days prior to arrival will be charged 50% of the total outstanding amount.

Cancellations made on or within 7 daysprior to arrival will be charged 100% of the total outstanding amount.

If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.

In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.


Public Holidays


Please note that on the following public holidays we are closed for the receiving and uplifting of pets:

  • January – 1st & 2nd
  • December – 24th, 25th, 26th & 31st


Arrival & Departure Times


At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed.


Early Check-in / Late Check-out


If you would like to drop off or pick up your pet outside our normal working hours, we are often able to provide an out of hours service by pre arrangement only. 


Collection/Delivery Service


Delivering and collecting your cat may be a problem for you if you do not have transport or if you have a busy schedule. We can collect and deliver your cat using our secure pet transport service, which could save you valuable time. The comfort and safety of your pet is our priority at all times.

Please discuss your requirements at your earliest opportunity. Collection & delivery service is NOT available on Sundays, bank holidays and over the festive period. Delivery charge is £1 per mile.


Visitors


We respectfully request that all visitors to The Purrrfect Cattery refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury.


Vaccination Requirements


All cats accepted into The Purrrfect cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than fourteen days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.


Fleas & Worms


We request that all cats that come to The Purrrfect Cattery are treated against flea infestation "BEFORE" arrival of their stay. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival or if the flea treatments are not up to date. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection. Flea Treatment (Frontline charge £10 per dose)

We request that all cats are treated against worm infestation "BEFORE" arrival  their stay. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay or if the worming treatments are not up to date. The cost of treatment will be charged to the owner. Worming Treatment (Drontal £10 charge per dose)


Male Cats


Any male cat over the age of nine months, who is not neutered, cannot be accepted for boarding, as they could present an infection hazard to other resident cats.


Food


Meals are served at 08:00 and 17:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet food but cannot hold supplies of every brand/ type. Please check with us before boarding that we have the foods preferred by your cat. We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water fountains available to all cats at all times.


Medication


We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner and a consent form is signed.


Illness/Vet


No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. There will be an extra charge for transportation to the vet of £10 per visit. Plus the transportation fees noted above under “Collection & Delivery Service”.


Insurance


The Purrrfect Cattery is fully insured. Our current provider is Petplan Sanctuary Insurance.

Full details of cover are available on request.


Disclaimer


Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home